Feedback

At Berrylands Surgery we are always keen for feedback, positive and constructive.

It not only keeps morale high amongst the team but also guides us towards areas where improvement is needed. If you’re unsure if Berrylands Surgery is the right practice for you, read what our currently registered patients think below or via Google.

‘….you are aware we have been with the surgery for many years and would like to thank you and all your many colleagues whom we have seen over the years for the kind, professional and friendly attention we have received, especially for seeing us at usually short notice.’

Feedback from December 2023

'The nurse I saw for an asthma review was very friendly, approachable and
knowledgeable. She took her time to explain everything to me and answered all my questions.'

Feedback from June 2024

'Very good surgery, I can always get to see the doctor I've requested and at short notice. I've always received good care and been given time to explain and feel I've been listened to. I've also received good communications. I've been a patient here for over 20 years.'

Feedback from May 2024

'Shame there is not more than 5 stars to give. Fantastic team from reception to doctors and nurses. Always very friendly, polite, professional and prompt service. Cannot recommend enough as a surgery. Nothing is too much trouble and all staff always go above and beyond their duty to ensure they get you feeling better and constant support during treatment. Keep up the fantastic work and thank you all very much.'

Feedback from October 2024 via a Google review

'Excellent service. I posted my symptoms on the website and was given an appointment that afternoon, because of the possible seriousness of the diagnosis. I have seen 2 doctors and I cannot thank them enough for their kindness, professionalism and thoroughness.'

Feedback from July 2024

'Excellent online form and quick response and support. Doctors took time to listen and agree on treatment. I am very glad my wife and I attend this centre.'

Feedback from March 2024

'Everything about this practice, from the ease of access to the rapid response to online queries is exceptional. Requesting appointments is always easy and the helpful responses from the GP's, nurses and pharmacist have always been superb.'

Feedback from July 2024

'Lovely GP and unlike many others you can fill in a form online to request an appointment. They assess what you need and get back to you very quickly. This is an excellent service as it stops the waiting on the phone to try and get an appointment first thing in the morning. This is usually the busiest time for a parent! The website is also super handy and it's nice to see they have used technology to improve efficiency. The doctors are friendly and understanding. I have had only good experience any time I went there. You tend to get an appointment very quickly for the children and me. There can be abit of a wait when you get there but I haven't come across any GP that doesn't have a wait. Just shows they take their time to assess patients.'

Feedback from March 2024

'I called the surgery for my daughter as I thought she had a throat infection the doctor called me within an hour of submitting my request & had my daughter in the surgery 10 mins after the phone call for a check up! We saw the Doctor and he was really friendly & calm and made my daughter feel very comfortable as she has anxiety going to the doctors. Overall very happy with the service at this surgery.'

Feedback from February 2024

Complaints

We understand that we may not always get everything right and, by telling us about the problem you have encountered, we will be able to improve our services and patient experience.

If you are unhappy about your treatment and care and would like to complain this can be done verbally or in writing.

If you would like to speak to someone you can ask at the desk or via an online form to speak to one of our operations managers Anna Matlali or Sarah Delahoy, this may need to be booked as an appointment depending on their availability.

You can complain in writing by sending a letter in the post, via reception or via the website (if you send a form in letting us know you'd like to reply we can reply with a link that you can attach a document to).

Feedback

At Berrylands Surgery we are always keen for feedback, positive and constructive.

It not only keeps morale high amongst the team but also guides us towards areas where improvement is needed. If you’re unsure if Berrylands Surgery is the right practice for you, read what our currently registered patients think below or via Google.

Leave us a public Google review

Leave us a private friends and family review

Leave us a review via NHS choices

Submit a suggestion on how we could improve

Complaints

We understand that we may not always get everything right and, by telling us about the problem you have encountered, we will be able to improve our services and patient experience.

If you are unhappy about your treatment and care and would like to complain this can be done verbally or in writing.

If you would like to speak to someone you can ask at the desk or via an online form to speak to one of our operations managers Anna Matlali or Sarah Delahoy, this may need to be booked as an appointment depending on their availability.

You can complain in writing by sending a letter in the post, via reception or via the website (if you send a form in letting us know you'd like to reply we can reply with a link that you can attach a document to).